In the event of a true negative review, proactive online reputation management will allow you to at least offer your sincere apologies to the dissatisfied customer (which often will reverse the negative review to a positive one!) or at least help your company hone in on possible weak areas of your business model.
Unsurprisingly, online reputation management services have quickly become a staple in many successful companies’ marketing and communications plans. Why? Companies have become responsive to the fact that it is all too easy today for people to leave negative reviews left, right and centre.
Companies, particularly large companies and, unfortunately to a lesser extent smaller companies, have begun to wake up to the fact that customer service has, in large part, moved online.
Companies are now actively listening to their customers are saying ceaselessly, be it on Facebook, Google or Instagram. Not doing so leaves a company at risk of basically losing their next great client to a badly managed review.
Our online review management services monitor, track and report on comments and ratings from across the web on a daily basis allowing us to act as your ally to improve your overall online reputation.